Digitizing Finance at Scale: Accurate Processing of 20,000+ Invoices for a Global FMCG Leader

It began, as most transformations do, with a quiet crisis.

In the finance department of a leading FMCG conglomerate — with revenues nearing $2 billion and a workforce of over 20,000 — something wasn’t adding up. Quite literally. In a world that had moved on to AI and automation, their core finance processes still ran on spreadsheets, siloed systems, and human follow-ups.

Month-end closings felt like marathons. Invoices took weeks to process. And the treasury team, though brilliant, was drowning in operational quicksand. The mandate was clear: modernize, digitize, and make it seamless.

The Problem Behind the Balance Sheet

The challenge wasn’t about scale alone. It was about visibility, speed, and trust. Every Accounts Payable (AP) and Accounts Receivable (AR) transaction passed through too many hands. Errors crept in. Fraud risks lingered in the shadows. The finance team was doing their best — but the system wasn’t on their side.

And that’s where we came in.

Digitizing the Finance Playbook

We adopted a two-phase framework.

Phase One focused on the backbone: digitizing all manual workflows across central finance and treasury. With a sharp eye on value, we mapped and rebuilt three critical processes:

• Order to Cash (OTC)

• Record to Report (RTR)

• Procure to Pay (P2P)

Automation was the first stroke. But intelligence was the masterpiece. We used the Kissflow platform and blended it with third-party AI engines to not only streamline operations but set the stage for fraud detection and predictive analytics.

The team could now see, act, and decide — faster than ever before.

The Shift from Efficiency to Financial Autonomy

Phase Two - which we will begin shortly - is going to take us deeper.

We will enable straight-through processing where transactions flow end-to-end without manual touch. SAP integrations will be part of the plan. And before long, the system will process 20,000+ invoices with accuracy.

But we will not be done.

We have a roadmap to build a fraud detection system, using AI to scan for patterns even the sharpest human eye might miss. It will not be just automation. It will deliver foresight. And peace of mind.

Moving Finance from Red to GreenDot

The impact? Quiet, but seismic.

• The finance team is on track to win their time back.

• Invoice processing will be turned from a bottleneck into a breeze.

• Leadership gets dashboards instead of doubts.

• And the organization could trust its numbers again.

This is what finance transformation in FMCG looks like — not just faster processes, but stronger decisions, safer systems, and a future that feels ten steps ahead.